Initial Disclosure Document

Initial Disclosure Document

We are Sterling Vehicles Limited.  Please read through the following information so you can understand who we are and how we are regulated.

• Companies House.

Sterling Vehicles Limited, The Oast, 62 Bell Road, Sittingbourne, Kent ME10 4HE.  Registration Number 9017887

FCA Authorisation.

Sterling Vehicles Limited is authorised and regulated by the Financial Conduct Authority.  Our FCA reference is FRN 625611.  We are a credit broker of vehicle finance, we are not a funder or lender. You will not pay us a fee for our services, but we will receive payment(s) from the lender(s) if you decide to enter into an agreement with them.

Governing Body BVRLA(British Vehicle Rental and Leasing Association).

As a proud member of the BVRLA (the regulating body of the leasing industry), you can rest assured that we adhere to the very high standards of service expected with a big focus on Customer satisfaction.

Services we offer.

Sterling Vehicles Limited is a consumer credit broker of vehicle finance.  On behalf of our Customers we are permitted to search the UK Dealerships, Motor Groups and available lenders to facilitate credit contracts which will support their individual needs.

How we meet our Customers needs.

Through our list of tailored questions we aim to understand what is most important to you.  Our questions may require you answering about your personal circumstances and we ask that you give us honest and clear information to ensure that we work within a realistic and suitable budget.  We do not charge any fee’s to our Customers direct and only upon completion of a signed contract and delivered vehicle will we receive renumeration from our partnered lenders.

• Complaints

Sterling Vehicles Limited prides itself Customer service.  In the event that you have any issues/concerns please contact us immediately on 01795 899000 or info@sterlingvehicles.co.uk.  If you feel that you have not been dealt with in a timely and suitable manner then please view our complaints policy & procedures here: Complaints Handling Policy & Procedures